Terms & Conditions

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Terms & Conditions

These terms and conditions serve as the contract between the customer and Sweetly Addicted.

By paying the invoice, the customer is agreeing to these terms and conditions.

 

Terms and conditions are subject to change without notice. 

 

Refund policy:

Sweetly Addicted will not offer refunds or exchanges for custom products that meet our quality standards once a cake has been picked up/delivered and “Accepted” by you or another designated party. Additionally, under no circumstances will Sweetly Addicted provide a refund in excess of the cost of the order. All products are the responsibility of the customer once it leaves our possession. 

 

Care & Handling:

We are not responsible for any damage to the cake after pick-up, delivery or after setup is complete. The client is responsible for providing an appropriate and secure table and environment for the cake(s). Cakes are heavy and require a sturdy table, and optimal room temperature of 23 degrees or below.                             

If you or your representative elects to pick up and set up the cake, you assume all liability and responsibility for the condition of the cake once it leaves the possession of Sweetly Addicted.  

 

Deposits, Payments, Cancellations:

A deposit of 50% is required to place an order. The remaining balance is due upon pick up/ delivery date. Any changes to this order must be made no later than three (3) days prior to delivery. Any changes requested after the deposit has been paid cannot be guaranteed and may be subject to additional charges.

All deposits are non-refundable. There will be no credit given for orders canceled inside of three (3) days. 

If deposit is not received on the due date, the order may be canceled.

 

Rights:

Sweetly Addicted reserves the right to take photos of the product for display or promotion without the customer’s consent.

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